Returns Management

Right of Withdrawal

If for any reason you wish to return the goods purchased through our online store, you can exercise your legitimate right of withdrawal within 15 days of receipt of the package, without providing any reason. Pursuant to art.5 del D. Lgs 22 maggio 1999 n. 185, the Customer (if they can be identified as a "consumer" according to Article 1 Lett. b) has the right to withdraw from the contract and to return the ordered products without penalty and without giving any reason, within 15 working days of receipt of the products. The withdrawal period begins on the day of delivery of the last article/last items on your order. You can return your order within 15 days of receipt of the package.

How to do that? You can return one or more purchased products by filling in every section of the Return Form below, within 15 working days of the delivery date of your order. Products must be given to the courier within 15 working days of the delivery date. We reserve the right to refuse all returns communicated or sent back late, or garments which are not in the same condition in which you received them. Enter the Order Number (Order ID) relating to the products you want to return.The request may be transmitted through registered letter A/R, within the same period, to the address: Modesto Bertotto srl, Strada Trossi 49 – 13871 Verrone (BI). You will be contacted by our customer service, who will update you on how to proceed with any returns.

Name

Surname

Email

Phone Number

Order ID

Message

 

I have read the privacy policy and consent to the processing of personal data pursuant to art. 13 D. lgs. 30 giugno 2003, n. 196

Warning: Pursuant to art.5 del D. Lgs 22 maggio 1999 n. 185, the Customer has the right to withdraw from the contract and to return the ordered products,under penalty of forfeiture, within 15 working days of receipt of the products. Once the returned products have been received and their integrity and conformity verified, the customer will receive the cost of the returned products by Modesto Bertotto S.R.L. (as indicated on the invoice); where necessary, the provider will subtract the shipment expenses from the amount returned to the client. Pursuant to art.5 del D. Lgs 22 maggio 1999 n. 185, the right of withdrawal cannot be exercised by the Customer, in the event that the purchased products have been used (or damaged) by the Customer. We remind you that:
Products must not be used, worn, washed or damaged. The identification tag must still be attached to the products. The garments must be perfectly intact and accompanied by the original packaging. Returns will be authorized by MB Retail srl, which reserves the right not to accept items of the same order, returned and shipped at different times